Modo is one of Liverpool’s busiest bars, sitting right at the heart of Concert Square. Housing three amazing spaces in one unique venue, Modo offers a 100 seater outdoor area, a Paradiso bar with a suntrap balcony, and an underground club area. With it’s combination of unique spaces, it has become a firm favourite on the vibrant Liverpool hospitality scene. We speak to Modo’s Director, Andy Donaldson, about how Peazi has helped the business to thrive in a Covid-conscious environment and beyond.
Covid-19 brought an array of new rules for the hospitality industry, one of which was a ban on vertical drinking. This posed a large challenge for venues like Modo, who previously received the vast majority of their orders at the bar. The transition to manual table ordering, across multiple floors, meant that Modo faced soaring labour costs, and slow customer service for guests.
As Modo joined the industry in reopening on 4th July, they opted to trial two methods of service: staff service was manually carried out upstairs, whilst Peazi was utilised at the downstairs bar.
Within days, Peazi proved to be the most efficient method of service by far, with the volume of orders exceeding those before social distancing measures were in place. The issue of speed of service was not only resolved, but faster than ever before.
To work with Modo’s unique three-floor set-up, Peazi created one Modo menu, with three separate dispense areas. This meant that guests could sit at a table, scan a QR code, and place their order. Peazi would then recognise exactly where guests were seated based on their QR code, and their order was sent to print at the allocated bar.
To prevent wastage of stock, Peazi placed priority items right at the top of menus, meaning customers couldn’t miss them. This played a huge part in both reducing stock wastage, and increasing the sale of premium stock.
Furthermore, to ensure no upsell opportunities were missed, Peazi was configured to suggest doubles for all spirits, whilst promotions were clearly highlighted in the app. These promotions, such as the 2-4-1 cocktails hours, were set up as timed-menus, meaning they would become available (and unavailable) at exactly the right time of day.
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